FAQ

A: We specialize in all things kawaii and cuddly! Our collection includes cute stuffed animals (like bunnies, capybaras, cats, and dinosaurs), adorable backpacks, desk accessories, doll houses, bedding, cookware, and so much more! Everything is designed to bring maximum cuteness and comfort to your life.

A: Absolutely! Our plushies and kawaii items are perfect for children and the young at heart. All our stuffed animals are made with child-safe materials and are perfect for cuddling, playing, or decorating your space with adorable vibes.

A: Simply browse our cute collection, add your favorite items to cart, and proceed to checkout! It’s as easy as snuggling with a bunny plushie. 🐰

A: We have two wonderful shipping methods:
• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipping
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipping
All orders are processed with love within 1-2 business days before shipping!

A: We ship worldwide! However, due to some logistical magic, we currently cannot deliver to Asia and a few remote areas. If you’re unsure about your location, just contact us and we’ll check for you!

A: Once your cuddly companions are on their way to you, we’ll send you a confirmation email with tracking information. You can follow your package’s journey – it’s like watching a little kawaii adventure unfold! 📦✨

A: Sometimes customs or unexpected circumstances might cause slight delays, but don’t worry! We’re always working to get your kawaii therapy to you as quickly as possible. Your patience means the world to us!

A: We accept all major payment methods to make your kawaii shopping experience smooth: Visa, MasterCard, JCB, and PayPal. Shop with confidence and security!

A: Yes! Orders of $50 or more qualify for our complimentary free shipping via EMS. It’s our little way of spreading extra joy to our amazing customers!

A: No hidden fees here! The price you see is what you pay, plus shipping unless you qualify for free shipping. We believe in transparent and happy shopping experiences.

A: We want you to be completely happy with your purchase! If something isn’t quite right, you can return items within 15 days of receiving them. Just check out our Returns Policy for all the details – we’ll make it as easy as snuggling with a capybara plushie! 🦔

A: Please contact our friendly customer service team at [email protected] with your order details, and we’ll guide you through the process with lots of care and understanding.

A: Oh no! We’re so sorry to hear that. Please contact us immediately at [email protected] with photos of the damaged item, and we’ll make it right as quickly as we can. Your happiness is our priority!

A: Our friendly team is always here to help! You can reach us at [email protected]. We typically respond within 24 hours because we care about you almost as much as we care about our plushies!

A: We’re here for you Monday through Friday during regular business hours. We might be playing with plushies sometimes, but we’ll always get back to you as soon as we can!