🌸 Our Return Policy

Hello lovely kawaii enthusiasts! At Kawaiitherapy Shop, we want you to be completely happy with your adorable purchases. If something isn’t quite right with your order, we’re here to help make it better—just like our plushies make everything better!

You have 15 days from the delivery date to request a return or exchange. All items must be in their original condition: unused, unwashed, with all tags attached, and in the original packaging.

🚫 Non-Returnable Items

To keep everyone safe and healthy, we cannot accept returns or exchanges on the following items:

  • Beddings (for hygiene reasons)
  • Cookware (for food safety)
  • Desk Accessories & Organizers (if opened from original packaging)
  • Cat House (if assembled or used)
  • Doll House (if assembled)
  • Any item that shows signs of wear or damage not present at shipping

Please note: All sales on clearance items are final and cannot be returned or exchanged.

📝 How to Request a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact us within 15 days of receiving your order at [email protected] with your return/exchange request
  2. Include the following information in your email (you can use our template below!)
  3. Wait for our approval – we’ll respond within 24-48 hours with instructions
  4. Ship the item back to us at the address we provide (you’re responsible for return shipping costs)
  5. Receive your refund or exchange once we process your returned item

📧 Return/Exchange Request Template

Copy and paste this template into your email to us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Kawaiitherapy Team!

I would like to request a [return/exchange] for my order.

Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Item(s) to return/exchange: [Product Name(s)]
Reason for return/exchange: [Please describe]
Preferred solution: [Refund/Exchange for specific item]

Thank you!
[Your Name]

💸 Refunds

Once we receive and inspect your returned item (which usually takes 3-5 business days after delivery to our warehouse), we’ll process your refund!

Refund Timeline:

  • Credit card payments: 5-10 business days to appear on your statement
  • PayPal payments: 3-5 business days to appear in your account
  • JCB payments: 7-14 business days to process

Please note that original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility.

Exchange tip: If you’re exchanging for a different item, any price difference will be refunded or charged to your original payment method!

📦 Return Shipping

You are responsible for the cost of return shipping unless the item arrived damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Once your return is received and inspected, we’ll send you an email to notify you. We’ll also notify you of the approval or rejection of your refund or exchange.

💌 Questions?

We’re here to help! Contact our friendly customer service team:

Email: [email protected]

Address: 4554 Lilac Lane, CLARA, US 39324

We typically respond within 24 hours – we’re as responsive as a cuddly plushie! 🐰

Thank you for shopping with Kawaiitherapy Shop! 💖