🌈 Hello Kawaii Lovers!
Welcome to our super cute shipping and returns guide! We know you’re excited to receive your adorable goodies, and we’re here to make everything as sweet and smooth as possible! ✨
📦 Shipping Information
🕒 Order Processing Time
We need 1-2 business days to carefully prepare your kawaii package with lots of love! Each item is individually wrapped and checked to ensure it reaches you in perfect condition.
🚚 Shipping Methods
Standard Shipping – $12.95
⚡Delivered within 10-15 days after shipping
🏃Carriers: DHL or FedEx
📱Tracking included
Free Shipping 🎁
💰Available for orders over $50
⏰Delivered within 15-25 days after shipping
📮Carrier: EMS
Note: We ship worldwide! 🌍 (excluding some remote areas and parts of Asia due to shipping restrictions)
💝 Returns & Exchanges Policy
We want you to be absolutely delighted with your kawaii purchases! If something isn’t perfect, we’re here to help make it right! 🎀
⏰ Return Timeframe
You have 15 days from the delivery date to request a return or exchange.
✅ Return Conditions
To be eligible for return or exchange, items must be:
- Unused and in original condition
- Unwashed with all tags attached
- In original packaging
- Free of any wear or damage that wasn’t present at shipping
🚫 Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns on:
- Beddings (hygiene reasons) 🛏️
- Cookware (food safety) 🍳
- Desk Accessories & Organizers (if opened from original packaging) 📚
- Cat House & Doll House (if assembled or used) 🏠
All clearance items are final sale and cannot be returned or exchanged.
📝 How to Request a Return or Exchange
Step 2: Include Required Information
Use our cute template below to make sure you include everything we need!
Step 3: Wait for Approval ⏳
We’ll respond within 24-48 hours with return instructions
Step 4: Ship Your Item 📦
Ship the item back to us at the address we provide
Return shipping costs are your responsibility
Step 5: Receive Your Refund/Exchange 💖
We’ll process everything once we receive and inspect your return!
📧 Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello Kawaiitherapy Team! 💕
I would like to request a [return/exchange] for my order.
Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Item(s) to return/exchange: [Product Name(s)]
Reason for return/exchange: [Please describe]
Preferred solution: [Refund/Exchange for specific item]
Thank you! 🌸
[Your Name]
💸 Refund Information
🕒 Refund Processing Time
After we receive your return, inspection takes 3-5 business days. Then refunds are processed as follows:
- Credit Card: 5-10 business days to appear on your statement
- PayPal: 3-5 business days to appear in your account
- JCB: 7-14 business days to process
Important Notes:
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility
- For exchanges: Price differences will be refunded or charged to your original payment method
📦 Return Shipping Tips
We recommend:
- Using a trackable shipping service
- Purchasing shipping insurance
- Keeping your return tracking number
We can’t guarantee we’ll receive your returned item, so these steps help protect you! 🛡️
💌 Need Help? We’re Here for You!
Our customer service team is as responsive and friendly as your favorite plushie! 🐰
Email: [email protected]
Address: 4554 Lilac Lane, CLARA, US 39324
Response Time: Typically within 24 hours! ⚡
🎀 Thank You for Shopping with Kawaiitherapy! 💖
We appreciate you choosing us for your kawaii needs! We hope our adorable products bring as much joy to your life as they do to ours! 🌈✨